About Us
Service First was founded in 2005 and has become the first company, specializing exclusively in the implementation of high service standards in Russia.
Service First is helping companies in Russia and the CIS in developing a first-class service culture and thus helping them retain customers, increase their market share, and raise the productivity of their employees.
The work of Service First is based on our unique international experience in creating and implementing a customer-oriented approach in many companies. Service First is a partner of some of the global leaders – Service Quality Institute (USA), Telephone Doctor (USA) and The Leadership Factor (UK), – working in training and customer satisfaction research. The company delivers customer service training programs for managers, supervisors, front-line employees and sales people, as well as conducts customer satisfaction and loyalty surveys.
Service Quality Institute – is a large international company, with representatives in more than 40 countries around the world, which provides efficient techniques for teaching the art of service. The company is celebrating its 36th year in business, and over 2 million people from various types of businesses have been successfully trained by SQI programs.
Telephone Doctor operates in 6 countries and is helping employees master telephone communication skills. Programs are dedicated to all aspects of working via the telephone - from answering telephone calls to telephone sales – and are focused on employees of various divisions of a company.
The Leadership Factor specializes in measuring and improving the satisfaction and loyalty of customers and employees. Annually they perform about 400 research projects into client satisfaction for companies from various business spheres. Some of their clients are companies in the Fortune 1000 list. The Leadership Factor strategy has been developed over several years and now is in the forefront of research technologies.
Service First gathers the best of service strategies and offers its clients a full range of training programs, and techniques for staff evaluation and consumer satisfaction analysis, enabling the creation of long-term competitive advantages, based on trust and loyalty of customers.
