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[1] 2 3 4How to make customer service your competitive advantage — 05.03.2008
Description: Well-known expert on creating a customer-oriented culture.
John Tschohl, General Director Magazine №3 – 2008 (Russian)
Author: John Tschohl, General Director Magazine, №3 – 2008
People’s Servants — 25.02.2008
Description: How companies able to wow their customers crush the competition.
BUSINESS № 8, February 25, 2008 (Russian)
Author: Elena Kuryachaya, BUSINESS № 8, February 25, 2008 (Russian)
Russian Business Seen by the Western Gurus — 25.01.2008
Description: John Tschohl, Nigel Hill and others on Russian business potential
General Director January 2008
Author: General Director January 2008
Service for Service — 28.12.2007
Description: Interview with John Tschohl
Sales & Marketing Management Russia December 2007 - N12 [24]
Author: Sales & Marketing Management Russia December 2007 - N12 [24]
Learn to Celebrate Success! — 27.12.2007
Description: Kadrovy Management Magazine (HR Management) featuring John Tschohl
Author: Kadrovy Management December 2007 - N9 [49]
Russian Companies Need Some Pain — 10.12.2007
Description: John Tschohl on empowerment
Author: Sekret Firmy December 2007 - N48 [231]
John Tschohl: Customer Service Is Inexpensive — 30.11.2007
Description: John Tschohl on marketing and customer service
Author: Svoy Business December 2007 - N12 [65]
The Best Marketing is Quality Service — 12.11.2007
Description: John Tschohl, customer service guru, on the best marketing strategy.
BUSINESS, №47 (774), November 19, 2007 (Russian)
Author: Elena Kuryachaya, BUSINESS, №47 (774), November 19, 2007 (Russian)
John Tschohl at Euroset November 2007 — 12.11.2007
Description: Press Release on Euroset, in Russia
Author: HRM.ru
Customer loyalty: how to measure it, understand it and use it to drive business success — 01.11.2007
Description: Since it is now widely recognised that it is much less costly and much more profitable to keep existing customers than to win new ones, customer retention has become a major goal for organisations.
Author: by Nigel Hill, President, The Leadership Factor
